TSM Operational Assurance

A Senior More Group TSM Administrator will become part of your IT Staff to:

1. Ensure that all TSM admin schedules have completed successfully.
• If the event of any failures, MGI will investigate issues and work with customer to resolution.
• Ensure DRM requirements are being met for offsite DR readiness
2. Ensure that all clients are being backed up successfully. Investigate and determine reason or rationale for all failures. Work with customer to resolve or provide remediation recommendations where appropriate.
3. Review tapes for media errors. Move data from these tapes and repair if possible.
4. Track and maintain Database and Recovery log. Inform customers if they are going to reach/exceed their allotted space. Work with customer to extend this space if necessary.
5. Oversee and ensure that reclamation is running efficiently, and develop efficient processes.
6. Ensure that all admin schedules have enough time to complete their processes. If not, schedules can be altered based on best practices and timelines as needed.
7. Monitor number of scratch tapes that are available and ensure sufficient quantities for upcoming backups/migrations.
8. Submit daily status information to customer.

Standard Remote Dial-In TSM Support

• More Group engineers will dial-in to Customer’s TSM Environment for up to 1 hour between 7 am and 9 am Monday – Friday.
• More Group will review TSM tasks, review logs, and review daily administrative tasks.
• More Group engineers will work to correct any minor issues remotely and report to Customer. Any issues that require more than ½ hour of support time can be resolved by utilizing hours on a Time and Materials basis or MSS Contract Hours.

Advanced Remote Dial-In TSM Support

• More Group engineers will dial-in to Customer’s TSM Environment for up to 1 hour between 7 am and 9 am and then again for up to 1 hour between 3 pm and 5 pm Monday – Friday.
• More Group engineers will dial-in to monitor Customer’s TSM Environment for up to 1 hour between 10 pm and 12 midnight Monday – Friday, and also for up to 1 hour between 7 am and 9 am Saturday and Sunday.
• More Group will review TSM tasks, review logs, and review daily administrative tasks.
• More Group engineers will work to correct any minor issues remotely and report to Customer. Any issues that require more than 1 hour of support time can be resolved on a Time and Materials or MSS Contract Hours.