Services & Support
TSM Health Check
Tivoli Storage Manager
More Group's Tivoli Storage Manager (TSM) Health Check Services are designed to help IT operations maximize their TSM investment and minimize the support requirements for internal human resources. Provided the appropriate configuration and training, TSM can deliver the following benefits to your organization:
• Reduce required tape hardware and network bandwidth
• Speed recovery of data
• Ensure reliability and integrity of backups
• Limit impact of both planned and un-planned outages
• Minimize IT staff requirements thereby reducing operating expenditures
Most importantly through proper configuration and education you can improve the productivity of the IT staff and as your storage management needs become more complex, More Group's TSM Health Check Services will help minimize operating costs while improving the ability of IT to respond quickly to emerging business demands.
More Group's TSM Health Check Services allow you to leverage the technical expertise of certified storage engineers in order to apply best practices to the configuration and management of your TSM environment. A More Group TSM engineer will work with your staff to analyze the current configuration, identify potential issues, make recommendations to improve system availability and performance and educate in-house resources on proper configuration and management techniques. The More Group. Health Check Services contract is ongoing and the services will begin following the TSM implementation or initial assessment and be performed according to a defined schedule.
In accordance with a defined schedule and in order to facilitate your specified objectives, More Group will be responsible for performing the following as part of the Health Check Services contract:
TSM Validation and Configuration.
Audit, recommend modifications and re-configure the current Tivoli Storage Manager where appropriate:
• Audit current hardware environment
• Audit current TSM software environment
• Audit TSM server configuration and policy setup
• Audit and recommend retention policy changes
• Audit TSM client configuration and services
• Audit defined client backup services
• Audit client backup scheduling
• Audit and validate security requirements (administrators)
• Audit database backup/recovery procedures to increase performance or window
• Audit storage pools, copy pools, database, and logs
• Review and correct recovery log volume sizing and placement
• Review and correct database volume sizing, capacity and placement
• Check storage pools design to ensure proper hierarchy
Performance Optimization.
Recommend reconfigurations of the TSM server to improve performance and/or increase availability:
• System tuning and/or optimization planning
• Logical configuration planning
• Capacity planning
• Volume management
• Ensure cache hit ratios are within acceptable ranges
• Install and configure additional TSM clients
• Apply the latest TSM PTF's
Knowledge Transfer.
Throughout the Health Check services engagement More Group technical engineers will provide knowledge transfer via on-site sessions and remotely where appropriate. More Group will also provide ongoing knowledge transfer for your technical staff for the following topics:
• Problem determination
• Volume management
• Performance and tuning
• TSM 'Best Practice' configuration and administration guidelines
Documentation.
More Group will provide your IT staff with detailed documentation on the services performed. Client documentation will be comprised of the following content:
• TSM audit record
• TSM environment health and status report
• TSM configuration documentation
• TSM recommendation summary report
