Services & Support

More Group Services Line Card

More Group believes our success in providing ongoing customer support lies with our ability to be flexible, proactive and communicate effectively. More Group possesses the competency, experience and customer commitment necessary to support the needs of our customers when it comes to their storage infrastructure and backup/recovery environments.

Our mission is to provide a "Circle of Commitment" to our customers' backup & recovery operations. The More Group team and their expertise is always there to support our customers in anyway. Yes, it does start with the initial evaluation and design but it does not end there. Rather, our commitment is a continuous process as we work with our customers to continually safeguard their most precious asset: their information.

Managed Support Services
Make More Group an extension of your team while taking advantage of discounted pricing. We offer support package that include 1st Call Support for your backup & recovery environment, supplemental support hours, CheckUps, LiveFire DR™ Training. Find out more.

HealthCheck
Make your backup & recovery environment more efficient and save money and time. A senior engineer will analyze your environment, gather data, and provide you with an in depth support of our finding and remediation recommendations. Find out more.

GATOR
Plans or nothing without testing! More Group Inc's Gap Analysis and Test of Recovery (GATOR) for Oracle and AIX is an operational audit and test of the recovery of Oracle & AIX instances. GATOR will help ensure that recovery requirements are met for your critical Oracle & AIX business systems in the event of a disaster. Find out more.

Qualifications and Certifications

More Group Inc. Storage Consultants and Implementation Engineers hold a variety of technical qualifications and certifications. These Storage Centric proficiencies insure that More Group Inc. personnel are properly trained and authorized to assist you in the implementation and deployment of your total storage solution.

Backup/Recovery
IBM Tivoli Storage Manager
IBM TSM for SYSBACK
BMC SQL Backtrack (Oracle, SQL, SYBASE)
Commvault
Quest MS Exchange Recovery
Symantec (Veritas) NetBackup
Symantec (Veritas) Veritas Backup Exec

Storage
IBM
Disk - FAStT / SHARK (ESS)
Tape - 3580, 3581, 3583, 3584, 3494
Quantum/ADIC
Scalar (ADIC) Tape Libraries
Disk Based Solutions
M-Series
P-Series
Hitachi Data Systems
TagmaStore Universal Storage Platform(USP)
Adaptable Modular Storage(AMS)
Workgroup Modular Storage(WMS)
Thunder/Lightning Arrays
McData
Fibre Channel Switches
Plasmon
UDO Optical Libraries
Dynamic Network Factory
S-ATA Storage
Exabyte
Mammoth and VXA tape drives and automation

High Availability
AIX / HACMP
NSI Double-Take

Server Based Certifications
IBM pSeries Servers
AIX / HACMP
IBM xSeries Servers
Microsoft

White Papers

Who's got your backup?

Business Continuity: New risks, new imperatives and a new approach

Costs of Lost Data

US Hot Site Market Analysis & Forecast

Permanent Fund backup for backup fails in data glitch - Read more

Questions Fly as EMC Retrospect Fades - Read more

Johns Hopkins University Press Release - Read more

Information of Nationwide Insurance Members Taken In Theft - Read more

TJX: Credit-Card Data May Have Been Stolen - Read more

Please roll over any piece of the More Group's "Circle of Commitment" with your mouse to better understand how our team works with our customers to support their backup and recovery operations