Services & Support

IBM Tivoli Storage Manager

Important Updates

TSM Enhancements:
Collocate active data
Hardware tape drive encryption
N Series/NetApp - Off site vaultin, NDMP filer to TSM server (LAN TSM hierarchy integration), Snapshot (SAN) mySAP/DB2
Backup set enhancements
Data shredding on disk-overwrite expired data, random access disk
Administration Center Updates
TSM Express upgrade to TSM enterprise
MAC OS X Intel
Basic Vista support
B-A Client scaling- memory usage
Server and Client currency - OS, DBs, Applications
Common Criteria (stage 1)
HSM for Windows (MSCS cluster failover, globalization)

Recent & Important Downloads

Title: Latest TSM Server and Client downloads - Fix Packs and Interim Fixes
Link: http://www-1.ibm.com/support/docview.wss?rs=663&uid=swg21239415

Title: TSM Client 5.3.4.3 and 5.2.5.1 interim fix APARs and Platforms
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21239619

Problem-Solving Resources Online

Visit the IBM Tivoli Storage Manager product support page
Link: http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html

Recently released! IBM Education Assistant for TSM Short, task-based audio and visual presentations on pertinent topics.
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21236711

Recently Updated! Free IBM Support Assistant product plug-in for TSM A desktop tool to aid in your TSM administration.
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg24009958

How to use the TSM Problem Determination Guide
Link: http://www.ibm.com/support/docview.wss?rs=663&context=SSGSG7&dc=DB520&uid=swg21230690

Participate in the ADSM.org and ADSM/L forums:
Link: http://www.adsm.org

CommVault
Product Support:
Title http://www.commvault.com/support_phone.asp

Product Registration:
Title https://www.commvault.com/prod_reg.asp

Maintenance Advantage:
Title https://www.commvault.com/mainadv.asp

Maintenance Advantage is a set of powerful tools to enable CommVault software customers to better optimize their deployments. The section includes:

• Tips and techniques to achieve better performance,
• Configuration and deployment guidelines,
• Supported hardware and software matrixes,
• Technical FAQs,
• Interactive Troubleshooting Guides, and more