Services & Support

CommVault Galaxy Health Check

CommVault Galaxy
CommVault Galaxy Health Check Points
Environmental Overview

• Review server platform and service pack level
• Validate configuration of library and drives
• Review device driver for library and drives
• Validate configuration of Disk Based Backups (DDO option)

• Review usage, status, and location of database
• Validate and Tune parameters of CommServe iDataAgent
• Inventory license information
• Examine Disaster Recovery Backup

• Validate status of library volumes
• Examine usage of pools and associated volumes
• Validate and review Backup Schedules for regular client backup
• Validate CommServe client code and patch level

• Suggest include/exclude options

Scheduling Review and Diagnosis of Failures
• Review definition and timing for client schedule
• Review definition and timing for administrative schedule
• Diagnosis of failed or missed events

Aux Copy and DR Plan

• Review and Validate Aux Copy
• Validate definition of DR environment
• Validate status of Disaster Recovery Requirement
• Review procedure of moving off-site tapes

Web Interface and Reporting

• Examine web interface for CommCell
• Review report scheduling
• Review report emailing

Testing and iDA Review
• Test sample backup

• Test sample restore

• Definiition and timing for iDA for Exchange schedule

• Definiition and timing for iDA for SQL schedule
• iDA for Database and patch level
• Database software and patch level

Knowledge Transfer:
Throughout the Health Check services engagement More Group Inc technical engineers will provide knowledge transfer via on-site sessions and remotely where appropriate. More Group Inc will also provide ongoing knowledge transfer for your technical staff for the following topics:

• Problem determination
• Volume management
• Performance and tuning
• CommVault Galaxy ‘Best Practice’ configuration and administration guidelines

Documentation:
More Group Inc will provide your IT staff with detailed documentation on the services performed. Client documentation will be comprised of the following content:

• CommVault Galaxy audit record
• CommVault Galaxy environment health and status report
• CommVault Galaxy configuration documentation
• CommVault Galaxy recommendation summary report